Privacy notice
Draft for legal and owner review before launch.
Information collected
Bestcomm may collect information you provide through enquiries, consultation requests, calls and approved AI-assisted interactions, such as your name, business, work contact details, service interest and message.
How information is used
- Respond to enquiries and provide requested services.
- Qualify and route consultation or support requests.
- Operate, secure and improve the website and customer experience.
- Meet legal, contractual and security obligations.
AI-assisted interactions
The website may use an AI concierge to provide general guidance and route enquiries. Do not enter credentials, payment details or sensitive incident information. Provider, retention and human-review details are [TO CONFIRM].
Optional website analytics
Last updated: 8 October 2026.
You can choose whether this website uses Google Analytics 4 to help Bestcomm understand visits and which pages lead to phone, email or consultation-booking link clicks. The Google tag loads only after you select Allow analytics. If you keep analytics off, the website, enquiry form and booking calendar remain available.
When allowed, Google processes usage information, browser and device information, and pseudonymous cookie identifiers. Our website sends public page categories or approved page paths and fixed click labels. We remove query strings and fragments from page locations and do not send form entries, names, email addresses, phone numbers, voice recordings or transcripts through this analytics integration. Google receives technical connection information when the tag loads. Analytics is not anonymous merely because names are omitted.
Advertising storage, advertising personalisation and Google signals are disabled. Automatic enhanced measurement is disabled. A booking-link click is not a confirmed appointment; phone and email clicks do not prove a completed conversation or qualified lead.
We remember your analytics choice in this browser for up to 180 days. Analytics cookies, when allowed, are configured for up to 180 days; browser settings can shorten their lifetime. Google Analytics event-level retention is managed separately in the Bestcomm property. Google may process information outside New Zealand under its service terms and privacy policies; this is not a guarantee of NZ-only storage.
You can change your choice at any time using Analytics preferences in the footer or the button below. Turning analytics off removes the first-party analytics cookies this integration can access and reloads the page without the Google tag. This stops subsequent measurement; it does not delete information already processed by Google. Choices apply to this browser, not every device.
See Google's privacy policy and Google Analytics privacy information. Contact godfrey@bestcomm.co.nz with questions about Bestcomm's website information handling.
Sharing and storage
Information may be processed by approved service providers needed to operate the website, CRM, calendar, communications and support. The final provider list, data locations and safeguards are [TO CONFIRM].
Your choices
You may request access to or correction of personal information and may withdraw optional marketing consent. The privacy contact and response process are [TO CONFIRM].
Optional AI voice conversations
When you choose Start voice and allow microphone access, your audio and conversation are processed by OpenAI to provide Bestcomm service guidance. Bestcomm does not save the voice recording or transcript in this website integration. Provider processing and retention are governed by OpenAI's applicable API data policies; this does not imply zero provider retention. Technical session identifiers and duration metadata are retained for usage controls. You can mute or end the conversation at any time. Avoid sharing passwords, security codes, payment details or sensitive incident evidence. Berks cannot submit enquiries or create bookings: use the existing enquiry form or calendar to take action.